We gladly accept merchandise for return or exchange if sent back to us within 14 days of purchase. We will send an email when your return has been processed. We will credit your original form of payment for returned items, but please note that shipping charges are nonrefundable. We are also more than happy to assist you with an exchange for a different item. Simply email firstname.lastname@example.org so that we can have the correct item on hold for you. Contact information is available on the packing slip. When returning merchandise, pack all items securely and enclose the packing slip or a copy of the packing slip. Please send all returns to 416 S HWY 393, Suite 7.2, Santa Rosa Beach, FL 32459.